Policies

Shipping:

Sweet Dreams can ship to any Domestic U.S. location.

International Shipping is not available at this time.

Payments By Credit Card:

We accept Visa, Masercard, Discover, Dinner's Club, and Paypal.

 

Secure Shopping Guarantee:

We use the industry-standard encryption protocol known as Secure Socket Layer (SSL) to keep all of your order, billing, and shipping information secure.

We have established a Secure Shopping Guarantee for every transaction that you make on the Sweet Dreams website. Should any unauthorized charges appear on your credit card as a result of shopping on our website, you must notify your credit card provider in accordance with its reporting rules and procedures.

 

How is my personal information protected?

The Sweet Dreams family of stores uses industry standard security techniques on the Sweet Dreams Site to help protect against the loss, misuse or alteration of information collected from you at the Sweet Dreams Site. When you access your account information or transmit personally identifiable data to the Sweet Dreams Site, that information is stored on servers that the Sweet Dreams Site has attempted to secure from unauthorized access or intrusion. "Secure Socket Layer" software encrypts all personal information you transmit to the Sweet Dreams Site. The Sweet Dreams family of stores cannot be and is not responsible for unauthorized access to information by hackers or others who have obtained such access through illegal measures.

Sweet Dreams is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an e-mail to info@sweetdreamscandy.com with 'unsubscribe' as the subject line.

Sweet Dreams does not sell, trade or rent your personal information to others.

Paypal Payments:

 

We accept Paypal payments providing you with a Secure mode of payment by credit card.

How does PayPal work?

 

It's simple, really. At checkout, you'll be asked to log into your PayPal account using your email address and password. Click to confirm your payment and then you're done.

Is PayPal secure? 

 

Your financial security is our highest priority. You're protected from any unauthorized payment made from your PayPal account. Your sensitive financial information is securely stored on Paypal’s servers.

When you use PayPal to pay online, you provide only your PayPal email address.

Sweet Dreams receives a payment from PayPal without ever seeing your financial information.

Can I use PayPal without money in my PayPal account?
 

Yes, you can. To pay for things or to send money, simply link your bank account or credit card to your PayPal account. You can do this when you sign up for an account, or by updating your PayPal account profile. To view and edit your profile, log in to your PayPal account and click on Profile at the top of the page.

This does not apply to Student Accounts. If you have a Student Account, you must have money in your account to use it.

How do I use my bank account, credit card, or debit card with PayPal?

It's easy. When you make a payment or send money, PayPal uses your PayPal balance first to cover the payment. If your PayPal balance doesn't cover the transaction, the bank account, credit card, or debit card you linked to your PayPal account will be used for the payment.

 

For more information on PayPal visit How PayPal Works.

Sweet Dreams Online Returns:

Items purchased through the Sweet Dreams website may be returned directly to our return center. Please see the Return Policy below for instructions. Most items may also be returned to your local Sweet Dreams store. If you are returning your online purchase to a retail store, please note:

• Refunds for items returned to a Sweet Dreams store will be in the form of store credit only.
• All returns made at a Sweet Dreams store will be subject to the applicable store return policy.

Return Policy:

• Sweet Dreams online purchases may be returned within 30 days. Items should be returned in unopened or original condition, with a copy of the packing slip, to our Return Center located at:

Sweet Dreams

Attention: Online Returns

2901 College Ave

Berkeley, CA 94705

• A refund of the price of the item and any applicable taxes will be issued in the form of store credit only. Please note that this also applies to items received as gifts. If you return a gift, the purchaser will receive a refund in the form of store credit only.
• Shipping costs will not be refunded unless the item is being returned because it is damaged or defective. If you are returning an item because it is damaged or defective, please see section below on Damages and Defectives for additional details.

Damaged or Defective Products:

To return a damaged or defective item, please contact our customer service team by phone at 1-510-549-1211. Our customer service team will provide you with a prepaid return shipping label to assist with your return. Once we receive the item, you will be refunded the price of the item as well as any applicable taxes and shipping costs. Refunds will be issued in the original form of payment used to purchase the item. Please note that in order to receive a refund for the shipping cost of the item; you must contact our customer service team before returning the item to us to obtain a Return Authorization.

Warranties:

Many of the products that are sold on the Sweet Dreams website come with a manufacturer's warranty. For additional information on the manufacturer's warranty for a specific product, contact the manufacturer directly.